Contact us

Need to ask about a phone, flag a correction, or pitch a brand partnership? Use the channels below and our team will point you in the right direction. We've also surfaced the handsets readers contact us about most, so you can compare the lineup in one place.

How to reach us

Whether you've spotted a wrong price, want to suggest a handset we should cover, or run an affiliate program, there's a right door for every message. Pick the channel that matches your topic — it helps us reply faster and route your note to the right person on the team.

Channel	What to use it for
Editorial inbox	Story tips, review requests, feedback on a guide
Partnerships	Affiliate programs, sponsored reviews, brand collaborations
Corrections	Outdated specs, wrong prices, or factual errors in an article
Press	Media inquiries, interviews, embargoed product news

Include the article URL and a short description of the issue when flagging a correction — a one-line note like "the Pixel 10 price on this page is stale" saves a round-trip and gets it fixed faster.

Response time is typically one to three business days for editorial and partnership inquiries, and within 24 hours for press requests during weekdays. Corrections are prioritized and usually patched within 48 hours of confirmation.

What we don't cover

To set expectations clearly: we are an editorial and review site, not a support channel. We can't help with:

• Handset repair — screen replacements, battery swaps, water damage, or warranty claims. Contact the manufacturer or an authorized service center.
• [Carrier support](/glossary/os-updates) — plan changes, billing disputes, SIM activation, or network issues. Your carrier's customer service handles these directly.
• Software troubleshooting — for OS-level bugs on devices like the iPhone 16, Google Pixel 10, or [Samsung Galaxy Z Flip 6](/author), reach the maker's official support team first.

If you're unsure where to send something, the editorial inbox is always a safe default — we'll forward it internally.

What to include in your message

A good support ticket takes us two minutes to write but saves twenty minutes of back-and-forth. Before you hit send, make sure your message has the five things below — the more specific you are, the faster we can point you to the right answer or escalate to the retailer.

1. Product name and exact model. Don't write "the new Samsung phone" — say Samsung Galaxy S24 FE, Google Pixel 9a, iPhone 16, or whatever you actually bought. Model numbers (found on the box or in Settings → About) cut out a guessing round.
2. Retailer or carrier. Where did you buy it, and is it locked to a carrier? Amazon, Best Buy, your MNO, or a third-party marketplace all change the warranty path, so name it up front.
3. Order number, ticket number, or IMEI. Paste the order ID, the support ticket reference you've already opened, or the device's IMEI (dial *#06#). One of these lets us pull your case instantly instead of asking for it.
4. Screenshots or short video. A picture of the error message, the stuck screen, or the settings menu in question beats a paragraph of text. Attach one or two files — no need for a folder of 20.
5. A clear, single question. End your message with one explicit ask: "Is this a known bug?", "Should I return or wait for a fix?", "Which setting do I change?" Vague openers like "it doesn't work" force us to ask four follow-ups.

If the issue involves a foldable, a flip phone, or a refurbished unit — say, a Samsung Galaxy Z Flip 6 or a Motorola Razr 2026 — call out the firmware build and whether the device is carrier-locked or unlocked. Foldables in particular have different SKUs per region, and that one detail often decides whether a fix applies to you.

Once those five pieces are in your message, our team can usually reply the same business day with either a solution, a link to the right guide, or a clear next step — warranty claim, return, or escalation to the manufacturer.

Frequently asked questions about contacting us

How fast will you reply to my email?

Most messages get a first reply within 2–3 business days. Press andpartnership pitches are prioritized and usually answered within 24 hours on weekdays. We don't have a 24/7 inbox, so weekend messages roll over to Monday — please be patient if we miss the first window.

I found a mistake in a review. How do corrections work?

Email us with the article URL and the specific claim that's wrong. We verify against the source, the manufacturer's spec sheet, or a second reputable outlet. Confirmed errors get a dated correction note at the top of the article and, if the mistake changes a recommendation, we re-rank picks in the same week. We don't silently edit past text.

Who handles partnerships and press pitches?

Send business, sponsorship, and press inquiries to our partnerships desk — not the general contact form. Include your brand, the specific campaign or product, and timeline. Affiliate managers and PR reps are the fastest contacts; we don't field cold outreach from individual creators pitching link exchanges.

Will you accept a free review unit from a brand?

Yes, with conditions. We accept unsolicited review units when they're returned or recycled, and we always flag in the article when a unit was provided. Receiving a product never affects our rating or ranking — if a unit is poor, we say so. We also independently purchase the same product whenever budgets allow, so the catalog isn't 100% loaner-driven.

Do you actually test the phones you review?

We're transparent about this: we don't run a hardware lab. Our team researches, compares, and curates each pick from spec sheets, manufacturer documentation, hands-on coverage from trusted outlets, and verified user feedback. Rankings reflect that synthesis — not proprietary bench tests.

Can I suggest a product for the roundups?

Absolutely — that's how we find gaps. Send the model name, why it fits the category, and a public source backing your claim. We can't promise inclusion, but reader suggestions have directly added picks to our lists before.